When your order is marked as pre-transit, it doesn’t mean it isn’t moving. Your package is already on its way, but tracking updates will only appear once it arrives in the destination country.

At this stage, the shipment is traveling internationally, clearing customs, and waiting to be handed over to the local carrier. Once the local carrier receives your package, tracking will update within 24–48 hours with more detailed delivery information.

We understand how excited you are to receive your new alarm clock! Our standard delivery time for orders is 4-7 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time.

We strive to meet our 4-7 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!

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Rise Brands USA LLC

611 South DuPont Highway Suite 102 Dover

DE 19901 | Unites States

© 2026 FitSleeps. All rights reserved.

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We understand how frustrating it can be when a package goes missing, and we’ll always do our best to help you resolve the situation quickly.

If your tracking shows Delivered but you haven’t received your order, please:

1. Check around your property – Look in areas where the package may have been left (porch, side door, garage, mailbox).
2. Ask neighbors or building management – Sometimes packages are left with a neighbor or front desk for safekeeping.
3. Wait 24–48 hours – Occasionally, packages are marked as delivered a little early by the carrier and arrive soon after.
4. Contact the carrier directly – They can confirm the delivery location or start an investigation.